The program is for experienced retail team members who are working towards a retail management role. It is delivered as a work based qualification, combining work experience and workshop training.

Participants will fine tune their retail operations knowledge and develop retail team leadership skills to prepare them for a career in retail management.

Participants are expected to be supervising a small team in at least a shift supervisor capacity.

Suited forRetail Team Leaders or Shift Supervisors
Delivery MethodCombined classroom, virtual learning, self-paced and workplace training.
AssessmentsQuestions, observations, direct manager feedback and workplace activities and projects.
Duration12 months for full-time employees, pro-rata for part-time.
LocationIn the workplace.
Entry Requirements
  • At least 12 months experience as a Retail Team Leader or Shift Supervisor
  • Currently working in a Supervisory role

There are 13 subjects in this qualification:

  • SIRXCEG001 Engage the customer 
  • SIRXCEG002 Assist with customer difficulties 
  • SIRXCEG003 Build customer relationships and loyalty 
  • SIRXCOM002 Work effectively in a team 
  • SIRXIND001 Work effectively in a service environment 
  • SIRXRSK001 Identify and respond to security risks 
  • SIRXSLS001 Sell to the retail customer 
  • SIRXWHS002 Contribute to workplace health and safety 
  • SIRXIND002 Organise and maintain the store environment 
  • SIRRINV001 Receive and handle retail stock 
  • SIRXCOM003 Promote team cohesion 
  • SIRXSLS002 Follow point-of-sale procedures 
  • BSBCMM211 Apply communication skills