Who this qualification suits
- Customer service and contact centre team members
- Reception and front-of-house staff
- Entry-level administration or business support roles
- New starters in their first 6–12 months
How it works for employers
- Training delivered in the workplace with online support
- Minimal disruption to day-to-day operations
- Learning aligned to your systems, processes and role expectations
- Ongoing trainer support for learners and supervisors
Skills your team will build
- Professional workplace communication
- Customer engagement and service delivery
- Record keeping and data handling
- Work health and safety practices
- Time management and prioritisation
- Inclusive and sustainable work practices
Units of competency
There are 13 subjects in this qualification.
Core units
- BSBCRT311 Apply critical thinking skills in a team environment
- BSBPEF201 Support personal wellbeing in the workplace
- BSBSUS211 Participate in sustainable work practices
- BSBTWK301 Use inclusive work practices
- BSBWHS311 Assist with maintaining workplace safety
- BSBXCM301 Engage in workplace communication
Elective units
- BSBDAT201 Collect and record data
- BSBOPS306 Record stakeholder interactions
- SIRXPDK001 Advise on products and services
- BSBOPS202 Engage with customers
- BSBOPS203 Deliver a service to customers
- BSBINS307 Retrieve information from records
- BSBPEF301 Organise personal work priorities
