Our nationally recognised BSB30120 Certificate III in Business qualification is designed for team members working in a customer service role.
Delivered in combination with workplace training it provides new employees the opportunity to work, learn and gain accreditation in their first 12 months in a customer service role.
| Suited for | Customer Service / Contact Centre Team members |
|---|---|
| Delivery Method | Combined classroom and workplace training. |
| Assessments | Questions, observations, direct manager feedback and workplace activities. |
| Duration | 12 months for full-time employees, pro-rata for part-time. |
| Location | In the workplace. |
| Entry Requirements | None. |
There are 13 subjects in this qualification:
- BSBCRT311 Apply critical thinking skills in a team environment (CORE)
- BSBPEF201 Support personal wellbeing in the workplace (CORE)
- BSBSUS211 Participate in sustainable work practices (CORE)
- BSBTWK301 Use inclusive work practices (CORE)
- BSBWHS311 Assist with maintaining workplace safety (CORE)
- BSBXCM301 Engage in workplace communication (CORE)
- BSBDAT201 Collect and record data
- BSBOPS306 Record stakeholder interactions
- SIRXPDK001 Advise on products and services
- BSBOPS202 Engage with customers
- BSBOPS203 Deliver a service to customers
- BSBINS307 Retrieve information from records
- BSBPEF301 Organise personal work priorities
