{"id":572,"date":"2021-07-27T05:11:36","date_gmt":"2021-07-27T05:11:36","guid":{"rendered":"https:\/\/momentum.edu.au\/?page_id=572"},"modified":"2021-11-24T21:31:39","modified_gmt":"2021-11-24T21:31:39","slug":"bsb30120-certificate-iii-in-business","status":"publish","type":"page","link":"https:\/\/momentum.edu.au\/qualifications\/bsb30120-certificate-iii-in-business\/","title":{"rendered":"BSB30120 Certificate III in Business"},"content":{"rendered":"\n<p>Our nationally recognised BSB30120 Certificate III in Business qualification is designed for team members working in a customer service role.<\/p>\n\n\n\n<p>Delivered in combination with workplace training it provides new employees the opportunity to work, learn and gain accreditation in their first 12 months in a customer service role.<\/p>\n\n\n\n<figure class=\"wp-block-table is-style-stripes\"><table class=\"has-fixed-layout\"><thead><tr><th class=\"has-text-align-left\" data-align=\"left\">Suited for<\/th><th class=\"has-text-align-left\" data-align=\"left\">Customer Service \/ Contact Centre Team members<\/th><\/tr><\/thead><tbody><tr><td class=\"has-text-align-left\" data-align=\"left\">Delivery Method<\/td><td class=\"has-text-align-left\" data-align=\"left\">Combined classroom and workplace training.<\/td><\/tr><tr><td class=\"has-text-align-left\" data-align=\"left\">Assessments<\/td><td class=\"has-text-align-left\" data-align=\"left\">Questions, observations, direct manager feedback and workplace activities.<\/td><\/tr><tr><td class=\"has-text-align-left\" data-align=\"left\">Duration<\/td><td class=\"has-text-align-left\" data-align=\"left\">12 months for full-time employees, pro-rata for part-time.<\/td><\/tr><tr><td class=\"has-text-align-left\" data-align=\"left\">Location<\/td><td class=\"has-text-align-left\" data-align=\"left\">In the workplace.<\/td><\/tr><tr><td class=\"has-text-align-left\" data-align=\"left\">Entry Requirements<\/td><td class=\"has-text-align-left\" data-align=\"left\">None.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p>There are 13 subjects in this qualification:<\/p>\n\n\n\n<ul><li>BSBCRT311 Apply critical thinking skills in a team environment (CORE)<\/li><li>BSBPEF201 Support personal wellbeing in the workplace (CORE)<\/li><li>BSBSUS211 Participate in sustainable work practices (CORE)<\/li><li>BSBTWK301 Use inclusive work practices (CORE)<\/li><li>BSBWHS311 Assist with maintaining workplace safety (CORE)<\/li><li>BSBXCM301 Engage in workplace communication (CORE)<\/li><li>BSBDAT201 Collect and record data<\/li><li>BSBOPS306 Record stakeholder interactions<\/li><li>SIRXPDK001 Advise on products and services<\/li><li>BSBOPS202 Engage with customers<\/li><li>BSBOPS203 Deliver a service to customers<\/li><li>BSBINS307 Retrieve information from records<\/li><li>BSBPEF301 Organise personal work priorities<\/li><\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Our nationally recognised BSB30120 Certificate III in Business qualification is designed for team members working in a customer service role.&hellip;<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":318,"menu_order":1,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"_links":{"self":[{"href":"https:\/\/momentum.edu.au\/wp-json\/wp\/v2\/pages\/572"}],"collection":[{"href":"https:\/\/momentum.edu.au\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/momentum.edu.au\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/momentum.edu.au\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/momentum.edu.au\/wp-json\/wp\/v2\/comments?post=572"}],"version-history":[{"count":1,"href":"https:\/\/momentum.edu.au\/wp-json\/wp\/v2\/pages\/572\/revisions"}],"predecessor-version":[{"id":697,"href":"https:\/\/momentum.edu.au\/wp-json\/wp\/v2\/pages\/572\/revisions\/697"}],"up":[{"embeddable":true,"href":"https:\/\/momentum.edu.au\/wp-json\/wp\/v2\/pages\/318"}],"wp:attachment":[{"href":"https:\/\/momentum.edu.au\/wp-json\/wp\/v2\/media?parent=572"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}