Digital Skills for Work
Build confidence, boost efficiency, and make technology work for your team.
With the right digital skills, individuals become more confident, efficient, and innovative, and teams work better together Our Digital Skills for Work program builds real-world tech confidence and skill, specifically for the Social Impact Sector.
Digital skills are not optional, they are essential.
The cost of being left behind.
This program is designed to help those who help others.
Is your team struggling to keep up with new digital systems and tools, or overwhelmed with compliance and reporting? Or your team spends more time on admin than mission-driven work, or communication breakdowns are slowing progress? Or your concerned about cyber safety and AI? These are signs of a digital capability gap. We can help you turn that around.
The power of being digitally ready.
We can help you close that gap, so that:
- Compliance and reporting are faster and more accurate.
- Time is freed up for high-value, purpose-driven work.
- Teams adapt quickly and confidently to new technology.
- Collaboration and communication flow more smoothly.
- Organisations stay innovative, efficient, and future-ready.
What makes this program unique?
Blended Learning
A mix of online learning and live interactions (virtual or in-person) for a flexible, engaging experience.
Learning Labs
Interactive sessions to review key topics, clarify uncertainties, and explore real-world applications.
Built just for you
Customised coaching and assessments tailored to both individual and organisational growth.
Digital Coach Support
Personalised guidance to help participants apply digital skills confidently in their roles.
Workplace Assessments
Practical, project-based tasks specific to your organisation’s needs.
Nationally Recognised Qualification
On completion, participants earn a nationally recognised Statement of Attainment.
Who is this program for?
This program is for anyone at risk of being left behind in our fast-changing digital world. It’s designed for people whose confidence needs a boost, those learning for the first time, returning to work, refreshing old skills, or adapting to new technologies in the workplace.
We create a supportive environment where participants can learn at their own pace, ask questions freely, and build the confidence to use technology in everyday life and work.
- Frontline workers in social impact organisations.
- Volunteers, peer workers, and admin staff.
- Managers who want to lift digital confidence across their team.
- Anyone who’s ever said “I’m not a tech person” (we’ve got you!)
Confidence, capability, credentials
Participants build practical, real-world digital skills and earn nationally recognised Units of Competency.
- Confidence using digital tools in everyday work.
- Practical new skills that solve real workplace challenges.
- The ability to complete digital tasks faster, with less frustration!
- Stronger communication and collaboration online and in hybrid teams.
- Recognised, transferable skills to support career and personal growth.
Measurable impact for organisations
- Lower risk and strengthen cybersecurity habits.
- Empower teams to use AI responsibly and safety.
- More capable, confident people who feel in control with technology.
- Teams that communicate better, solve problems faster, and embrace change.
- Noticeable gains in efficiency across reporting and digital workflows.
- Greater inclusion and participation across all levels of the organisation.
- Productivity improvements through smarter, more automated processes.
- More inclusive participation, where everyone contributes with confidence.
- A stronger, future-ready culture of innovation and adaptability.
Your learning experience
We meet you where you are, adapting the experience to your starting point, experience, and goals. This is a practical, confidence-building experience designed for the social impact sector. We have gone to every effort ensure that first and foremost you feel supported, with guidance from a facilitator and dedicated digital coach every step of the way.
You will participate in Learning Labs, which are really engaging and interactive, hands-on sessions that bring skills to life. We break down barriers, by using simple, step-by-step learning that helps everyone, regardless of your learning style.
You’ll build real confidence as you learn by doing in a safe, encouraging environment. Our blended learning combines flexible online modules with live sessions and workplace application. Every element is built for NPOs, using examples, challenges, and tools that reflect the real world and your workplace.
Your digital coach will help you put new skills into practice straight away. Our scheduled Workplace Assessments make the learning relevant, measurable, and immediately useful, this is not designed to test you, just to help reinforce the learnings. This whole program is tailored to your needs, your experience, your job, and your organisations goals.
Program Modules
Module 1
Finding & Evaluating Information Online
BSBTEC203 Research using the Internet
Learn to search smarter, think critically, and find trustworthy information online, skills that help you work efficiently and make informed decisions every day.
Module 2
Digital Skills & Tools
BSBTEC301 Design and Produce Business Documents
BSBTEC201 Use Business Software Applications
Build confidence with everyday digital tools. Learn to design professional documents and use workplace software to save time,and improve quality and accuracy.
Module 3
Communicating Online
BSBTEC202 Use Digital Technologies to Communicate in a workplace environment
Master clear, professional communication using email, messaging, and video tools, to connect, collaborate, and contribute effectively in any workplace.
Module 4
Using Your Digital Skills
Consolidate your new skills, close any gaps in knowledge, plan your next steps for building digital skills, and complete your final assessments
Get in touch with our friendly team.
Contact our support team and with any questions or queries you may have.
